A Trust and Wealth Management Company Automates Its Back-Office Operations Across Administration, Processing, and Reconciliation

Client Profile

The client is a trust and wealth management company serving individual trust beneficiaries, high-net-worth households, and institutional relationships. It provides trust administration, investment management, distribution management, and estate and compliance-related oversight. As processing volume expanded across transactions, distributions, account records, reconciliation, and security-event handling, leadership identified that legacy manual processes were no longer fit for sustained growth.

The Challenge

Back-office functions were managed through manual steps, workarounds, and staff-dependent routines. Trust account setup and maintenance required repeated intervention, while distribution processing (disbursements, ACH, checks, wires, and loan servicing) relied on labor-intensive initiation and verification. Security processing, trade settlement, corporate actions, and daily custody-trust reconciliation followed similarly manual patterns. As activity rose, timelines lengthened and error risk increased, creating a model that could not scale without significant headcount growth or process redesign.

Solution

The firm deployed Global WealthES across account administration, distribution processing, security processing, reconciliation, and cash management. Manual routines were replaced with automated, rule-based processing, stronger controls, and unified operational transparency.

• Account Administration via Global WealthES - structured setup and maintenance workflows with integrated asset/code management
• Distribution Processing automation - rule-based handling of disbursements, ACH, checks, and wire instructions
• Security Processing and corporate action handling - systematic settlement, dividend/interest processing, and event workflows
• Daily custody-to-trust reconciliation - automated comparison and current position visibility
• Treasury and Cash Management - automated daily net settlement and cash workflow consistency
• Enhanced controls and process transparency - unified oversight across formerly fragmented back-office functions

Results

The shift to Global WealthES improved reliability, consistency, and scalability of back-office operations while reducing manual risk concentration.

• Trust account setup and maintenance became more structured and consistent
• Distribution processing became faster and more reliable with less manual intervention
• Security processing and corporate action workflows became systematic and less staff-dependent
• Daily reconciliation delivered more reliable current-position visibility
• Cash management and net settlement processing became predictable and timely
• Leadership gained better operational visibility and accountability through consolidated controls
• The operating model became structurally better prepared for continued account growth